Bank of America, one of the largest banks in the US, faced criticism when it allegedly refused to reimburse a customer who fell victim to a scam. The incident involved Cheryl Friedman, a resident of Norton, Massachusetts, who was contacted by an individual pretending to be from PayPal. They lured her into a trap by sending a link for account verification, exploiting her recent interaction with PayPal. Consequently, she lost thousands of dollars from her bank account. Despite filing a complaint with the police and Bank of America, her grievance went unanswered for several months.
The case garnered attention when CBS Boston intervened and questioned Bank of America about the incident. As a result of media scrutiny, the bank promptly refunded the stolen money. Bank officials cited new information provided by the victim as the reason for their decision. This incident raised concerns about the effectiveness of the bank’s protection measures and the ease with which fraudsters can deceive their customers.
The original article by Alex Richardson, available on [Daily Hodl](https://dailyhodl.com/2023/09/09/bank-of-america-reportedly-refuses-to-reimburse-customers-stolen-funds-until-media-begins-asking-questions/), provides factual details surrounding the incident, the involvement of Bank of America, and the resolution. The article does not exhibit a clear political bias, as it focuses on a situation involving a private company rather than a political entity or policy. It presents the incident, the participants, and the outcome in a neutral and informative manner. Considering the concrete details provided and the absence of subjective language or persuasion, the article appears to be approximately 90% likely factual news based on my current analysis.